Terms & Conditions
Terms and Conditions as at 7 June 2020.
On this page of the website, the term ‘SKYN’ (including ‘THE SKYN GROUP’, ‘SKYN for MEN’, ‘SKIN by SKYN’ and ‘SKYN® Talent’) or ‘our’ or ‘us’ or ‘we’ refers to the owner of the website, SKYN PTY LTD and entities within THE SKYN GROUP. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.
On our websites, the term Talent refers to our Talent, Nurses and Dermal Therapists.
Prices are subject to change and are only current at the date stated above.
Wrinkle Relaxers from $4 per unit
Our Talent will determine the number of units needed to produce the results you desire at your consultation.
Wrinkle Relaxer ‘Type D’: $4 per unit
Wrinkle Relaxer ‘Type B’: $12 per unit
Wrinkle Relaxer ‘Type X’: $8 per unit (usually $10, while stocks last)
Please call us in advance for more information on the product.
Terms & Conditions may be changed at any time without notice.
Our Best Filler Offers
$600 for 1ml Premium Dermal Filler subject to product availability.
$1,100 for 2ml Premium Dermal Filler subject to product availability.
$1,600 for 3ml Premium Dermal Filler subject to product availability.
$2,000 for 4ml Premium Dermal Filler subject to product availability.
The product cannot be substituted.
Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with our Talent.
Our Talent will determine the number of ml’s required to produce the results you desire.
Cannot be used in conjunction with any other offer or discount.
Consultations are complimentary except under circumstances outlined below.
Terms & Conditions may be changed at any time without notice.
Our websites aim to best describe realist results that could be expected from our treatments. Individual results may vary and we cannot guarantee you will experience the same results as other clients, or the cases and images displayed in our marketing materials on our websites.
The information and advice published on or made available through our websites is not intended to replace the services of a trained health professional or to be a substitute for medical advice of physicians.
The user should consult a physician in all matters relating to his or her health, and particularly in respect to any symptoms that may require diagnosis or medical attention.
SKYN makes no representations or warranties with respect to any information offered or provided on or through our websites regarding treatment, action, or application of medication. Neither SKYN, or any of its Talent and clinic staff will be liable for any direct, indirect, consequential, special, exemplary, or other damages arising therefrom.
Please note that the services, prices and other information found on our websites may not be 100% accurate as the websites are maintained at set intervals only. For the latest information and pricing, users of the our websites should call the clinic directly for the most up-to-date information. The clinic management maintains the right to vary the information or the prices without first updating the information on the website at all times.
These Terms and Conditions apply to all of our websites, and publicly accessible digital assets including:
The content of the pages of our websites is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our websites for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on our websites is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our websites meet your specific requirements.
Our websites contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with Australian Copyright Law, which forms part of these terms and conditions. All trademarks reproduced on our websites, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of our websites may give rise to a claim for damages and/or be a criminal offense. Some links on our websites will direct you to other SKYN owned websites to refine your experience, and ensure you are accessing relevant information. From time to time, our websites may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s).
Your use of our websites and any dispute arising out of such use of our websites is subject to the laws of Western Australia.
® and ™ are trademarks owned by SKYN PTY LTD.
A $75 or $100 deposit is required to secure bookings for treatments with our nurses. This will be deducted off your treatment on the day. Booking deposits can be made:
- When booking online skyn.com.au/appointment
- by using this link https://shop.skyn.com.au/products/consultation-deposit
- calling the clinic on 9389 9022 with your credit card details
All Saturday appointments require a $75 deposit.
SKYN Deep Skin Analysis appointments also require a $50 deposit.
48 hours notice is required for any changes to your appointment. If you reschedule your appointment within 48 hours, the deposit will be held for your new appointment. If you cancel your appointment with more than 24 hours notice, the deposit will be held as a credit on your account.
‘No shows’ and cancellations with less than 48 hours notice will forfeit the deposit.
Clients must be deemed medically fit and suitable for treatment following a consultation. If deemed unsuitable for treatment, the deposit may be refunded.
Your initial consultation at SKYN is complimentary.
15 minute reviews are complimentary up to three weeks post your treatment. After three weeks a $75 non refundable fee will apply.
Larger Deposits for Some Treatments
Some procedures take more time or require us to make special preparations prior to your treatment. For these treatments, a 50% deposit is required upon booking after consultation.
A no-obligation consultation for these treatments will be conducted prior to booking to ensure you are fully informed about the procedure
Should you have any questions, please contact us at firstname.lastname@example.org or call the clinic on 9389 9022.
SKYN has a 'no refund' policy on purchases of goods & services if you change your mind.
Furthermore, our ‘no refund’ policy applies to medical procedures (including injectables) and dermal treatments and procedures.
Please note that our treatments, services and packages are not transferable to other individuals and they cannot be swapped for other treatments or services. Furthermore, appointment deposit fees are non-refundable but can remain on the system as a credit.
Last updated: Wednesday 26 February 2020
Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:
the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;
how we collect and hold personal information;
the purposes for which we collect, hold, use and disclose personal information;
how you may access your personal information and seek the correction of that information;
how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
whether we are likely to disclose personal information to overseas recipients;
What kinds of personal information do we collect?
The type of information we may collect and hold includes:
Your name, address, date of birth, email and contact details
Medicare number , DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice
Other health information about you including:
notes of your symptoms or diagnosis and the treatment given to you
your specialist reports and test results
your appointment and billing details
your prescriptions and other pharmaceutical purchases
your dental records (if relevant)
your genetic information (if relevant)
your healthcare identifier (if relevant)
any other information about your race, sexuality or religion, when collected by a health service provider. (if relevant)
In addition to the above information, we take before and after photographs of you, write file notes about your skin, your treatment, medical conditions and your leisure activities. For example, a customer who is frequently exposed to the sun may require extra care when managing their skin.
How do we collect and hold personal information?
We will generally collect personal information:
from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, consent and registration forms online or on our iPads
from a person responsible for you
from third parties where the Privacy Act or other law allows it – this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system, electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme
Why do we collect, hold, use and disclose personal information?
In general, we collect, hold, use and disclose your personal information for the following purposes:
to provide services to you
to communicate with you via phone/SMS/email in relation to the service being provided to you to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
to communicate with you via direct email marketing. You may opt out of direct marketing at any time by notifying us via the contact details below. All direct marketing also includes an unsubscribe link.
to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
for consultations with other Talent involved in your treatment program;
for identification and insurance claiming
How can you access and correct your personal information?
You have a right to seek access to, and correction of the personal information which we hold about you. There is a fee of $50 for this service.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’:
We will normally respond to your request within 14 days.
How do we hold your personal information?
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:
Our staff sign confidentiality agreements
Privacy related questions and complaints
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.
If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
Anonymity and pseudonyms
The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.
We no no disclose your personal information to overseas recipients unless you give us permission to, or ask us to do so.
Updates to this Policy
Privacy and websites
Cookies, Google Analytics and Third-Party Sites
In providing the Service, SKYN utilises “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
For more information about cookies, including further details as to what they are and how to refuse them please visit: http://www.aboutcookies.org/
Google Ad settings
We use Google Analytics software to monitor the number of people visiting the website, which uses a cookie to collect this information. Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific username, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular. For information about using Google Ads Settings to manage the Google ads you see, and opting out of Google Ads Personalization, please visit: https://www.google.com/policies/technologies/ads/.
Third party sites
Our Site may contain links to third-party sites and social media features (for example, Facebook and LinkedIn buttons and widgets). Social media features are either hosted by a third party or hosted directly on our Site. We have no control over those third-party sites, and we are not responsible or liable for their content or the privacy practices applying to them.
For information about those companies’ privacy practices and how they may use your Personal Information, please visit the company websites.
Contact details for privacy related issues
80 Hay Street
Subiaco, WA 6008
08 9389 9022
This website 'SKYN® Shop' is operated by SKYN PTY. LTD.
Throughout the site, the terms “we”, “us” and “our” refer to SKYN® Shop. SKYN® Shop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SKYN® Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SKYN® Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com